Questions
Frequently asked questions
Ordering, sizing, materials, care, delivery and returns. If your question is not here, email latexpapa@latexpapa.com.
Ordering
What exactly do I get for the price?
The finished garment, made to your measurements, in the colour and configuration you choose, shipped free with tracking. There is no separate charge for custom sizing.
Do I have to send measurements?
For anything fitted, yes. Latex has no universal sizing standard, so a size letter is a guess. Customisation costs nothing extra and is what most customers choose.
Can you make something that is not on the site?
Usually. Send a photo, a sketch or a link to latexpapa@latexpapa.com and we will quote it. Custom design work is quoted per piece.
Can I pay in my own currency?
Prices are in US dollars. Your card issuer converts at their own rate, and card payments are available alongside PayPal, Apple Pay and Google Pay.
Sizing
How do I know my measurements are right?
Use the measuring guide, then check the numbers in the size calculator. We also review every sheet before cutting and will query anything that looks inconsistent.
What if the garment does not fit?
If we built it outside the measurements you supplied, we remake it. If the measurements you supplied were wrong, we can usually alter the piece for the cost of the work — talk to us before assuming.
Does thickness affect the size?
Yes. Thinner sheet stretches further and is cut smaller: 14–17% reduction at 0.25mm against 6–9% at 1.00mm. See the thickness guide.
Materials
What is the garment made of?
100% natural latex sheeting, plus metal zips, eyelets or buckles where the design uses them. Standard thickness is 0.40mm.
Can you match a specific colour?
Almost always. Send a photo in daylight. Standard colours are included; metallic finishes carry a 20% surcharge.
Is latex vegan?
Natural latex is a plant-derived rubber, so the sheeting itself is vegan. Some shiners and polishes are not — tell us if you need a vegan finishing set.
Care
How do I put it on?
Talc or silicone shiner on the inside, roll rather than pull, and keep nails and jewellery away from the sheet. Thin latex is cut smallest, so it is also the tightest to get into.
How do I wash it?
Rinse in lukewarm water with a little mild soap, rinse again, hang to dry in the shade, then store with talc in a cool dark place. Never use a washing machine, a dryer or an oil-based product.
Shipping
When will it arrive?
Production is 2 weeks after we confirm your measurements, then 7 business days to the USA, Japan and Korea, 10 to Europe and 10–15 elsewhere. Shipping is free.
Can you mark the parcel as a gift or lower the value?
No. Customs declarations must be accurate, and under-declaring is illegal in most destinations.
Returns
Can I return it?
Not unless it is defective. Every piece is cut to your measurements and cannot be resold. Defects must be reported within 48 hours of delivery with photographs.